Whether you need setup assistance, technical troubleshooting, or just have a question — our team has you covered.
Open a ticket through your dashboard for direct, tracked communication with our support team.
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Dashboard, API, and webhook delivery are running smoothly.
Create an account on our dashboard, link your plugin with /mineshopify link, and connect your Shopify store. Our team handles everything else. Check our Get Started guide.
Make sure your plugin is linked to the dashboard. Check your connection mode (webhook/polling) in config.yml and ensure your Shopify store is connected via the dashboard.
Yes — you can use a Shopify development store for testing. Our team will help you set up a test environment during the onboarding process.
MineShopify works on 1.8 through 1.21.x, supporting Spigot, Paper, Purpur, Folia, and all major forks. Bedrock is supported via Geyser.
You can change plans anytime from your dashboard under "Pricing & Plans". Upgrades take effect immediately, downgrades at the end of the billing cycle.
We offer a 14-day money-back guarantee on monthly plans. Annual plans are refundable within 30 days. Setup fees are non-refundable once work has begun.
Our team typically responds within a few hours. Reach out and we'll get you sorted.